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Responsible Gaming

Responsible Gaming at Carong — Keep the Fun, Stay in Control

Betting is entertainment — not a livelihood. Carong believes every member should play with a healthy mindset. That's why we offer limit-setting, self-exclusion, and support tools — completely free of charge.

Start safe Need help?
18+ Only 24/7 Support Self-Exclusion Feature
Keep in mind: Betting is entertainment. It should never be a way to chase back what you've lost. If you feel like you're losing control, contact us now or activate Self-Exclusion.
Your Betting Health Score
Weekly Limit Usage65%
Monthly Login Time40%
Deposit limit30%
These limits can be changed from your account settings.
Protection tools

Carong Responsible Gaming Features

Carong offers six powerful tools to keep you safe — completely free of charge.

Set Deposit Limits
Set a maximum daily, weekly, or monthly deposit limit. Reductions take effect immediately; increases require a 7-day waiting period.
Session Time Limit
Set your own time limit for continuous play. When the time is up, you'll be automatically logged out and notified.
Set a loss limit
Betting will automatically stop once you reach a set loss amount. This helps reduce the risk of chasing losses in the heat of the moment.
Cooling-Off Break
Take a break anywhere from 24 hours to 6 weeks. During this period, you won't be able to log in to your account. It's the best way to clear your head.
Self-Exclusion
Self-exclude completely for anywhere between 6 months and 5 years. Your account cannot be reactivated during this period — this is our strictest level of protection.
24/7 support team
Talk to our Bangla-speaking support team any time. They'll advise you in complete confidence — no judgment.
Table of Contents
What does responsible play actually mean?

Responsible play means keeping betting or gaming as a controlled form of entertainment — where you make the decisions, not your emotions. The core of Carong's responsible play policy is simple: Play for fun, not out of pressure.

Many people in Bangladesh see betting as a quick way to make money. The reality is, betting is a game of chance — winning and losing are both part of it. Those who treat betting as a source of income are the ones most at risk.

Carong has put responsible gaming at the heart of its business from day one. We believe a healthy, happy member is our greatest asset — which is why your wellbeing matters far more to us than profit.

Remember: Betting = entertainment spending. Think of it like a cinema ticket or a restaurant bill — it shouldn't be done with the expectation of getting the money back.

Warning signs of gambling addiction

Addiction doesn't appear overnight — it builds gradually. Watch for these signs in yourself or someone close to you:

  • Placing more bets to recover losses ("chasing losses")
  • Spending beyond your budget on betting and feeling regret afterward
  • Hiding your betting from family or friends
  • Feeling restless or irritable when you're not betting
  • Betting negatively affecting your work, studies, or relationships
  • Betting with borrowed money or breaking into savings
  • Repeatedly trying to stop betting but failing to do so
  • Spending most of the day thinking about betting or gaming

If two or more of the above signs apply, please seek help immediately. It's not weakness — it's awareness.

How to use Carong's protection tools

Every Carong member can access the following tools free of charge from their account settings:

Deposit limit
Account Settings → Responsible Gaming → Deposit Limit. You'll find three options: daily, weekly, and monthly.
Session Timer
Settings → Session Limits. Choose any duration from 30 minutes up to 8 hours.
Cooling-Off Period
Settings → Take a Break. Choose from 24 hours, 7 days, 1 month, or 6 weeks.
Self-Exclusion
Go to Settings → Self-Exclusion and choose a period between 6 months and 5 years. Once active, it cannot be cancelled early.

There are no fees and no waiting period to activate these features — limit reductions take effect immediately.

Self-Assessment Quiz

Know yourself — answer these simple questions and take an honest look at your betting habits.

1. Did you bet more than your budget last month?
No, never Sometimes Often
2. Have you placed more bets to try to recover after a loss?
No Sometimes Most of the time
3. Has betting caused problems with your family?
No Once or twice Yes, repeatedly
4. Do you find it hard to go without betting?
No, I can easily Feeling a little uneasy It's very difficult
The role of family and support

If someone in your family seems to be struggling with a betting addiction, it's important to help them the right way. Approach with empathy rather than rushing in with anger.

  • Have an open conversation: Raise your concerns calmly, without anger. Say "I'm worried about you" — not "it's your fault."
  • Get informed: Learn about addiction — it's not a lack of willpower, it's a mental health condition.
  • Set boundaries: Don't give money for betting to someone with an addiction — that's not helping, it's making the problem worse.
  • Seek professional help: Don't try to handle it alone — seek professional guidance.
  • Take care of yourself: Supporting a loved one through addiction is exhausting — your mental health matters just as much.

With the account holder's consent, family members can also request that limits be set. Contact us at support@carong.biz.

Minor Protection

Carong strictly does not provide services to anyone under 18. Every account's age is verified through KYC checks.

As a parent, however, your role matters too:

  • Use strong passwords on your devices and account.
  • Avoid betting in front of your children.
  • Use parental control software on your device.
  • Have open conversations with your children about online gaming and betting.
  • Never share your login credentials with anyone.
10 Tips for Building Healthy Betting Habits

Responsible gaming isn't about quitting entirely — it's about building the right habits. Advice from Carong's experienced team:

  • Set a budget first: Decide how much you can afford to spend on entertainment each month, then place your bets accordingly.
  • Stop when you're ahead: Practice stopping when you hit a set goal — don't let greed cost you everything.
  • Keep a cool head: Never bet when you're angry, upset, or under the influence.
  • Stick to your time limits: Decide how long you'll play each day — and stick to it.
  • Understand the odds: Odds only represent probability — no bet is ever a "sure thing."
  • Take a break: Take at least 2 days off from betting each week.
  • Keep other hobbies: Keep up hobbies and social activities outside of betting.
  • Keep a record: Track how much you spend and how much you win.
  • Never bet with borrowed money: Never bet with borrowed or loaned money.
  • Don't hesitate to seek help: If something feels wrong, don't wait — contact support right away.
How to Get Support

Asking for help takes courage. Here's how to get support through Carong:

  • Live chat: Click the chat button at the bottom right of the website — Bangla-speaking support is available 24/7.
  • Email: support@carong.biz — write to us with details and we'll get back to you within 24 hours.
  • Account Settings: Log in directly to activate your protection tools.

Our team will assist you with complete confidentiality. No judgment, no criticism — just support.

Once self-exclusion is active, Carong will not send you any marketing messages or promotional offers. We respect your decision.

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Play Safe, Enjoy Responsibly

The safety of every member at Carong is our top priority. Register today and enjoy a responsible betting experience with our built-in tools.

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