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Carong Privacy Policy — Your Data is Completely Safe With Us

Carong believes that every member's personal data is a valuable asset. This Privacy Policy clearly outlines what data we collect, why we collect it, and how we keep it secure.

Last Updated: January 2026 Language: Bengali SSL Encrypted
Our Commitment
Data is never sold to third parties
256-bit SSL encryption in use
You may request deletion of your data at any time
Regular security audits are conducted
Your consent is obtained before any data is used
Foundation of Protection

Six commitments to protecting your privacy

Carong keeps every member's data under the highest level of protection — guided by these six principles.

Encrypted Storage
All your personal data is stored in encrypted databases. Unauthorized access is completely impossible — each dataset is protected independently.
No Data Shared with Third Parties
Carong never sells your personal data to any advertiser or third party. Your information is used solely to provide our services.
Consent-Based Collection
Your explicit consent is obtained before any data is collected. You may withdraw your consent at any time.
Regular Security Audits
A dedicated expert team regularly audits our system's security. Any identified risk is addressed immediately.
Right to Erasure
You may request deletion of all your personal data at any time. Unless required by law, all data will be deleted within 30 days.
Data Breach Notification
In the event of a data breach, affected members will be notified within 72 hours via email or SMS.
Table of Contents
1
Introduction

Carong (carong.biz) treats your privacy as its highest priority. This Privacy Policy describes in detail our practices regarding the personal data of platform users. We believe transparency is the foundation of trust.

By creating an account or using the Carong platform, you are deemed to have consented to the collection and use of your information as described in this Privacy Policy. Please read it carefully before registering.

This Privacy Policy has been written in Bengali for users in Bangladesh. For any questions, please contact us at support@carong.biz.

We never sell, rent, or unnecessarily share your personal information. This is a core principle we stand by without exception.

2
What information is collected

Carong collects several types of information. The table below provides a full breakdown:

Data Type Example Mandatory?
Identity Information Full name, date of birth, national ID number Yes
Contact Information Mobile number, email address, residential address Yes
Financial Information Payment methods, transaction history Yes
Device Information IP address, browser, operating system Automatic
Usage Data Betting history, login times, preferred games Automatic
Communication History Conversations with customer support Where applicable

We only collect information that is necessary. Requesting unnecessary or excessive data is against our policy.

3
How We Collect Your Data

Carong collects your information in the following ways:

  • Direct Collection: Through the registration form, KYC verification process, and account settings.
  • Automatic Collection: Through cookies, log files, and tracking technologies during website visits.
  • Payment Processing: Information received from payment gateways during deposits and withdrawals.
  • Customer Support: Information provided when contacting us via live chat, email, or phone.
  • Third-Party Verification: From approved verification agencies as part of the KYC process.

Carong will never ask for your password or payment PIN via email or SMS. If you receive such a message, treat it as a phishing attempt.

4
Purpose of Data Use

Your data is used solely for the following purposes:

  • Account Management: To manage registration, login, and account security.
  • Service Delivery: To properly operate betting, gaming, and payment services.
  • KYC & Verification: To verify identity and prevent fraud.
  • Customer Support: To resolve your issues and provide support.
  • Legal Compliance: To meet regulatory and compliance requirements.
  • Platform Improvement: To analyze and improve the user experience.
  • Security: To detect and prevent fraudulent activity.

We obtain your separate consent before sending marketing messages. You may opt out of marketing communications at any time.

5
Data Sharing Policy

Carong follows a strict data sharing policy. Information is only shared under the following limited circumstances:

  • Payment Processors: Necessary information shared with Mobile Pay, Nagad, Rocket, or your bank to process transactions.
  • KYC Service Provider: With authorized agencies for identity verification purposes.
  • Legal Obligation: Under a valid order from a court or regulatory authority.
  • Fraud Prevention: Blacklist information shared with other licensed operators.

Outside of these cases, Carong does not share your information with any third party. All of our partners operate under strict data protection agreements.

6
Cookie Policy

Carong uses cookies on its website. Cookies are small text files stored in your browser that help us improve our services.

  • Essential Cookies: To maintain login sessions and ensure security. These cannot be disabled.
  • Functional Cookies: To remember your preferences (language, settings).
  • Analytics Cookies: To understand usage patterns and improve our services.
  • Performance Cookies: To monitor page load speed and server performance.

You can disable non-essential cookies from your browser settings. Please note that doing so may affect the functionality of some services.

7
Data Retention Period

Carong does not retain data beyond the necessary period. General guidelines are:

  • Account Details: For the duration your account is active and for 5 years after closure.
  • Transaction Records: Up to 7 years as required by law.
  • KYC Documents: 5 years after account closure.
  • Customer Support History: Up to 3 years.
  • Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

Unless legally required to retain it, all data is permanently deleted within 30 days of receiving an account deletion request.

8
Your Data Rights

Every Carong member has the following rights regarding their personal data:

Right of Access
You have the right to know what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or incomplete information.
Right to Erasure
You may request deletion of all your data unless we are required to retain it by law.
Right to Restrict Processing
You may request that processing of your data be restricted for specific purposes.
Right to Data Portability
You may request your data in a portable format.
Right to Object
You have the right to object to certain types of data processing.

To exercise these rights, email us at support@carong.biz. We will respond within 30 days.

9
Children's Privacy

Carong strictly does not provide services to anyone under 18. Our platform is exclusively for adults.

If we become aware that a person under the age of 18 has created an account, that account will be immediately closed and all associated data will be deleted. Parents and guardians are encouraged to monitor their children's online activity.

If you believe a minor is using Carong, please notify us at support@carong.biz.

10
Security Measures

Carong uses industry-standard security technology to protect your data:

  • SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
  • Firewall: An advanced firewall system blocks unauthorized access.
  • Two-Factor Authentication: OTP verification support for account login.
  • Regular Backups: Regular backups to minimize the risk of data loss.
  • Access Control: Only authorized personnel can access data on a need-to-know basis.
  • Penetration Testing: Regular security testing conducted by external experts.

However, no online platform can guarantee 100% security. We strongly encourage you to use a strong password and report any suspicious activity on your account to us immediately.

11
Policy Changes

Carong may update this Privacy Policy as needed. When changes are made, we will:

  • We will update the "Last Updated" date at the top of this page.
  • For significant changes, we will send a notification to your registered email or mobile number.
  • A pop-up notice may be displayed when you log in to the platform.

Continued use of the platform after any changes takes effect will be considered your acceptance of the updated Privacy Policy. We recommend checking this page regularly.

Previous versions of this Privacy Policy are available upon request via email. Contact us at support@carong.biz.

12
Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please get in touch. Our dedicated privacy team is ready to assist you.

  • Email: support@carong.biz
  • Response Time: Within 30 business days
  • Live Chat: Available 24/7

When requesting data deletion, correction, or access, please include your account username and registered mobile number in your email so we can verify your identity.

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